Blue Cross and Blue Shield of New Mexico | Blue for Your Health | Winter 2020

Breast Cancer Screening About the same number of women got a mammo- gram in 2019 as in 2018. If you are 40 or over, talk to your PCP about getting a mammogram. ■ ■ Women 40–49: Talk to your provider about when to start having routine screening mammograms. ■ ■ Women 50–74: Talk to your provider about having a mammogram every year or every two years. ■ ■ Women 75 and older: Talk to your provider about continuing with mammograms.

results for members controlling their blood pres- sure increased in 2019. Controlling your blood pressure is an important step in preventing heart attacks, strokes, and kidney disease.

2018 (measuring 2017 visits)

2019 (measuring 2018 visits)

Controlling your blood pressure

45.5%

48.7%

Pregnancy Care It is important for a pregnant woman to be seen by a PCP or obstetrician-gynecologist (OB-GYN) as soon as they can. This should be done in the first three months or when you find out you are preg- nant. Going to all appointments is very important for pregnant women and their unborn babies. Pregnant women receive services and education, so they can understand how to stay healthy and prevent health problems. One to 12 weeks after the baby is born is also a good time to see your provider. If you’re feeling sad or depressed after your baby is born, talk with your provider. The postpartum visit with your provider is important. Your provider can help navigate the many chal- lenges faced during this time. Both prenatal visits and postpartum visits went up over the past year.

2018 (measuring 2017 visits)

2019 (measuring 2018 visits)

Getting a mammogram 41.9%

42.5%

Other Health CareTopics

2018 (measuring 2017 visits)

2019 (measuring 2018 visits)

Getting immunizations

73.5% 73.0% 69.3% 75.2% 89.8% 90.0%

Getting tested for a sore throat Getting the right treatment for upper respiratory infection Avoiding antibiotics for acute bronchitis treatment Taking depression medication regularly for 84 days Taking depression medication regularly for 6 months Seeing a doctor within 7 days after being in hospital for mental health issue Checking weight – Body Mass Index (BMI)

32.9% 34.8%

47.8% 49.1%

32.6% 32.8%

37.4% 21.3%

2018 (measuring 2017 visits)

2019 (measuring 2018 visits)

79.6% 77.9%

Going to prenatal visit

78.6% 61.1%

80.8% 63.5%

Going to postpartum visit

Talking about nutrition Talking about exercise

54.3% 51.8% 47.9% 42.1%

Source: Healthcare Effectiveness Data and Information Set (HEDIS)

your needs. BCBSNM wants to help you access the care you need, when you need it. You may be picked to complete a satisfaction survey. This usually happens in the spring. Your feedback means a lot to BCBSNM! We hope you have the time to answer the questions. You can call us at any time about your satisfac- tion. The phone number for the Quality Improve- ment department is 800-205-9926 . You can also call Blue Cross Community Centennial Member Services at 866-689-1523 (TTY: 711 ) with any concerns. Source: Consumer Assessment of Healthcare Providers and Systems

Children and Children with chronic conditions—percent who said they were “always” or “usually” satisfied with:

2018 2019

Getting care quickly

91% 90%

Getting needed care Customer service Rating of health plan Rating of all health care Rating of personal doctor

82% 81% 85% 90% 88% 84% 87% 85% 91% 91% 88% 84%

Rating of specialist seen most often

BCBSNM works as a team to figure out ways to improve your satisfaction. The team is made up of leaders and other staff who help take care of

bcbsnm.com/community-centennial 7